Privacy policy.

Privacy Policy – EVS Luxury Travel

Last Updated: 15 May 2026

At EVS Luxury Travel (“EVS Luxury Travel”, “we”, “us”, or “our”), we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, make travel enquiries or bookings, visit our website, or otherwise use our services.

1. Who We Are

EVS Luxury Travel is a luxury travel concierge service based in the United Kingdom.

For the purposes of UK data protection law, EVS Luxury Travel is the “data controller” of your personal data.

For privacy-related enquiries, please contact:

EVS Luxury Travel
Email: emma@evsluxurytravel.co.uk
Website: www.evsluxurytravel.com

2. The Information We Collect

We may collect and process the following types of personal information:

Information You Provide to Us

• Name

• Email address

• Telephone number

• Postal address

• Passport details (where required for travel arrangements)

• Date of birth

• Nationality

• Travel preferences and requirements

• Emergency contact details

• Payment information (where applicable)

Special Category Data

In certain circumstances, we may need to collect sensitive information relevant to your travel arrangements, such as:

• Dietary requirements

• Medical conditions or mobility requirements

• Accessibility needs

We will only collect this information where necessary and with your consent.

Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Arrange and manage travel bookings

• Communicate with hotels, airlines, cruise lines, DMCs, and other suppliers on your behalf

• Provide concierge-style travel services

• Send confirmations, itineraries, and travel updates

• Process payments where applicable

• Improve our services and website

• Comply with legal and regulatory obligations

Where you have opted in, we may also send occasional marketing communications or newsletters.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Performance of a contract

• Legitimate interests

• Compliance with legal obligations

• Consent (where required)

5. Sharing Your Information

In order to provide travel services, we may share your information with:

• Hotels and resorts

• Airlines and transport providers

• Cruise operators

• Tour operators and destination management companies (DMCs)

• Travel technology providers

• Payment processors

• Professional advisers and regulators where required

Many of these suppliers are located outside the UK, including in countries that may have different data protection laws. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place.

We do not sell your personal data.

6. International Transfers

As travel arrangements are often international in nature, your personal information may be transferred outside the UK and European Economic Area (EEA).

By requesting international travel services, you acknowledge that your information may need to be transferred internationally in order to fulfil your arrangements.

7. Data Retention

We retain personal information only for as long as necessary:

• To provide our services

• To comply with legal, accounting, and tax obligations

• To manage disputes or claims

Typically, we retain booking records for up to 7 years.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent

• Request transfer of your data

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at emma@evsluxurytravel.co.uk.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can manage cookie preferences through your browser settings.

11. Third-Party Websites

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised “Last Updated” date.

13. Contact

If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact:

EVS Luxury Travel
Email: emma@evsluxurytravel.co.uk
Website: www.evsluxurytravel.com